Frequently asked questions

Here, you'll find answers to common questions about our artisanal teas, elegant accessories, and exquisite tableware. Whether you're a seasoned tea connoisseur or just beginning your journey into the world of fine teas, we're here to help you make the most of your tea experience.
From brewing tips to product information, shipping details to care instructions, we've compiled the most frequently asked questions to assist you. If you can't find the answer you're looking for, please don't hesitate to contact our dedicated customer service team.

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Your questions answered.
Do you offer subscriptions or tea clubs?
Yes, we offer monthly tea subscriptions that deliver a curated selection of teas to your door.
What's the difference between a tea creamer and a regular creamer?
Tea creamers are typically smaller and may have a longer spout for precise pouring. They’re designed to complement tea sets aesthetically.
How do I use a gongfu tea tray?
Place your tea brewing vessels on the tray. It collects spills and overflows, making it easy to dispose of excess water.
How do I use a tea dust strainer?
Pour your brewed tea through the fine mesh strainer to catch any small particles or “dust” before serving.
How do I use a tea lamp or warmer?
Place a lit tea light in the base of the warmer, then set your teapot on top to keep the tea warm.
How do I clean a glass teapot?
Rinse with hot water after each use. For stubborn stains, use a mixture of baking soda and water. Avoid abrasive cleaners.
What's the difference between a tea tray and a tea boat?
A tea tray is larger and used to hold multiple tea implements. A tea boat is smaller and typically holds just the brewing vessel.
How do I use a tea caddy?
A tea caddy is a container for storing tea. Simply transfer your loose leaf tea into it for attractive, airtight storage.
How do I use a tea scale?
Place your container on the scale, tare it to zero, then add tea leaves until you reach the desired weight.
How do I use a tea strainer ball?
Fill the ball with loose tea, close it, and place in your cup or pot of hot water. Remove when desired strength is reached.