Frequently asked questions

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Here, you'll find answers to common questions about our artisanal teas, elegant accessories, and exquisite tableware. Whether you're a seasoned tea connoisseur or just beginning your journey into the world of fine teas, we're here to help you make the most of your tea experience.

 From brewing tips to product information, shipping details to care instructions, we've compiled the most frequently asked questions to assist you. If you can't find the answer you're looking for, please don't hesitate to contact our dedicated customer service team.

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Once Upon A Teatime - A Tea Lover's Dream

We've been waiting for you, where have you been?

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Your questions answered.

Yes, you can return or exchange any unwanted goods within 14 days of of delivery. Any Items received by the customer in a damaged or ‘Not As Described’ condition can be returned at no cost to you. (Simply email us for a return label) Any items that are no longer required are returnable at the buyers cost. Any tea that has been opened cannot unfortunately be returned. As soon as the item(s) has been received by us, your refund will be processed within 24 hours.

Yes, we offer monthly tea subscriptions that deliver a curated selection of teas to your door.

Tea creamers are typically smaller and may have a longer spout for precise pouring. They’re designed to complement tea sets aesthetically.

Place your tea brewing vessels on the tray. It collects spills and overflows, making it easy to dispose of excess water.

Pour your brewed tea through the fine mesh strainer to catch any small particles or “dust” before serving.

Place a lit tea light in the base of the warmer, then set your teapot on top to keep the tea warm.

Rinse with hot water after each use. For stubborn stains, use a mixture of baking soda and water. Avoid abrasive cleaners.

A tea tray is larger and used to hold multiple tea implements. A tea boat is smaller and typically holds just the brewing vessel.

A tea caddy is a container for storing tea. Simply transfer your loose leaf tea into it for attractive, airtight storage.

Place your container on the scale, tare it to zero, then add tea leaves until you reach the desired weight.