From our door to yours in 24hrs or less!
We're committed to delivering your favorite teas right to your doorstep, ensuring they arrive fresh and ready to brew. We understand that shipping is an important part of your shopping experience, so we've compiled all the information you need to know about our delivery process.
If you have any questions after reading through this information, please don't hesitate to reach out to our customer service team. We're here to ensure your tea-buying experience is as smooth and enjoyable as the perfect cup of tea.
Once Upon A Teatime - A Tea Lover's Dream
We've been waiting for you, where have you been?
Your shipping questions answered.
What is your return policy?
We offer returns within 30 days of purchase for unopened items. Please contact customer service for specific instructions.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £50 within the UK.
Can I change my shipping address after placing an order?
We can usually change the shipping address if the order hasn’t been processed yet. Please contact our customer service team as soon as possible with your order number and the new address.
What happens if I'm not home when my package arrives?
For most deliveries, the carrier will leave the package at your door. If a signature is required, they’ll leave a notice and attempt delivery again or hold it for pickup.
Can I Track my Order?
Once your order ships, you’ll receive an email with a tracking number. You can also track your order by logging into your account on our website.
What are your Cut-off Times?
Orders placed before 2 PM GMT on business days will be processed the same day. Orders placed after this time or on weekends will be processed the next business day.
How quickly is my Order Processed?
Orders are usually processed within 1-2 business days. During peak seasons or sales, processing may take up to 3 business days.
What are your Delivery Timeframes?
We typically deliver within 3-5 business days for standard shipping and 1-2 business days for express shipping within the UK. International shipping times vary by destination.
How long will it take to receive my order?
Shipping times vary based on location and chosen method. Typically, orders are processed within 1-2 business days.
Do you ship internationally?
Yes, we ship to many countries worldwide. Check our shipping page for details.
What should I do if my package is damaged or missing items?
Please contact our customer service team within 48 hours of receiving your package. We’ll arrange for a replacement or refund as appropriate.
My question isn't listed here.
If you can’t find the answer to your question in our FAQ, please don’t hesitate to contact our customer service team. We’re here to help and can be reached by email at [email protected] or by phone at 0118123456 during our business hours of 9 AM to 5 PM, Monday through Friday.